Frequently Asked Questions

 
The following FAQ do include some common questions that may arise and hopefully are able to provide you with answers and/or information you may require before using our service or booking tour(s) through Come to Iceland.

Booking information

How do I book tours?

Book on website
The easiest and fastest way to book tours is through our website. You can do this by using your credit card. We accept all major credit cards, such as; Visa, Mastercard & American Express. All transactions at our website are safe (SSL secure).

Book by e-mail
You can send us inquiries or book tours by e-mail. There are tours that are only bookable via e-mail or phone, for example; all multi-day tours, group and incentives and other day tours in high demand.

Book by phone
You can reach us by calling us directly – phone number is +354 519-1599.

What currency do you use?

All prices provided on our website are in the local currency known as the “Icelandic Króna” or ISK (shortened). Exchange rate can be converted here.

How do I receive voucher(s)?

Once you have made a booking through our website or via bank transfer you will receive a voucher by e-mail. You can either print out the voucher and bring with you for the scheduled tour or keep the voucher information on your phone in a applicable app.

How do I make cancellations?

In any cases of cancellation view our cancellation policy in terms and conditions

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What to bring

All tours include information of “what to bring” listed by each tour on our website. We encourage all of our clients to be well prepared for tours, this applies both during summer and winter season. Weather in Iceland can shift quickly so it’s better to be well prepared. We recommend bringing a small backpack for extra; clothes, rain gear, gloves, socks, hats and/or other necessities. All hiking and trekking tours include more detailed list of what to bring by each tour on website. A valid driver’s licence is acquired for ATV and Snowmobile tours.

 

Tour information

Are meals included?

Meals are excluded for most tours we offer. However there are stops (unless tour is 3 hours or less) along the way where you will be able to buy lunch, dinner and/or drinks. You can also prepare meals and drinks to bring with you if you choose to. If meals are included in tour it’s detailed clearly in tour information. Vegan choices are usually available.

Pickup information

We provide information on pickup service by all tours on our website. Pickup information is also visible in booking engine by each tour. Tours ideally a) have pickup included in price b) extra cost for pickup charged per person (cost may vary by age) c) no pickup service at all (meeting on location). Make sure you are aware if the tour you plan to book does include: free pickup service, pickup service with extra fees or no pickup service at all.

Pickups are available by most hotels, hostels and guesthouses – central and downtown Reykjavik area. Pickups are not made in a suburb area unless it’s on tour route (by selected stops). Pickup ideally begins 30 minutes before tour starts. Make sure to arrive within scheduled time frame for pickups. Hotel or hostel services should be able to provide you with information where pickups are made. If there’s any uncertainty about pickups you can e-mail us at info@cometoiceland.is or call us: +354 515-1599.

Do I need insurance?

We recommend to all our clients to have a health insurance coverage when participating in activities in Iceland for their own safety. We also recommend for people to have comprehensive travel insurance for their own benefits.

What is the Golden Circle?

The Golden Circle is the most visited attraction in Iceland. This famous route covers about 300 kilometers (190 miles) and consists of stops by Þingvellir National Park (rich in history and geological features), the Gullfoss waterfall (golden waterfalls), and the geothermal active valley of Haukadalur – including the geysers Geysir and Strokkur.

What is the Blue Lagoon?

The Blue Lagoon is a famous geothermal spa and one of the most visited location in Iceland. Surrounded by lava fields with breathtaking views all around. The warm waters are rich in minerals e.g. silica and sulfur and bathing in the Blue Lagoon is proven to help people with skin diseases like psoriasis. The Blue Lagoon offers broad spectrum of service such as; accommodation, restaurant, spa amenities, massages and clinic for skin treatments.

Requests & Questions

For any further inquiries e-mail us: info@cometoiceland.is