How do I book tours?
Book on website:
The easiest and fastest way to book tours is through our website using the booking engine located by each tour page. We accept all major credit cards, such as; Visa, Mastercard, American Express and others. You will receive a ticket directly to your inbox. All transactions made on our website are safe and secure.
Book by e-mail:
You can send us inquiries or book tours by e-mail in any cases you prefer to make a bank transfer.
What currency do you use?
All prices provided on our website are in the local currency known as the “Icelandic Króna” or ISK (shortened). Daily exchange rates are issued by the Icelandic Central Bank. You can find currency converter here: http://www.xe.com/currencyconverter/convert/?From=ISK
Are there any booking fees?
There are no added booking fees or any other form of withheld cost on behalf of Come to Iceland. Our prices always reflect the same prices given by the tour operator.
How will I get my voucher?
Once you have made a booking on our website a ticket will be available on your screen to print out. You will also get an electronic ticket directly to your inbox which you can either print out or keep on your phone as confirmation for scheduled tour. If you prefer payment with bank transfer you will receive an electronic ticket by e-mail as soon as we have received the payment from your bank.
How can i change my tour date?
Contact us at firstname.lastname@example.org regarding any changes you might have to make regarding tour dates and we will do our best to rearrange your date. Note that vacancies are highly dependant on activity demand and time and date availability by tour operator.
How do I make cancellations?
All cancellations must be in writing (e-mail for instance). In any cases of cancellation view our cancellation policy in terms and conditions.
How does your price protection work?
If you find a tour that is cheaper we will refund you the difference. This only applies for the same tour activity operated by the same tour operator, paid in the same currency. It also can not be applied regarding special offers or any discounts for groups. For refunds you will need to send us the full name of the person who booked the tour along with receipt and name of the tour operator.
What if information price different from booking machine price?
Our service operators occasionally make changes in prices due to special offers, currency fluctuation or any other particular circumstances. These changes are monitored carefully by us to insure all information is up to date. In any cases where information price differs (lower or higher) from booking machine price, booking machine price will be valid.
How are Pick up/drop off’s made?
Tours ideally a) have pickup included in price b) extra cost for pickup charged per person (cost may vary by age) c) no pickup service at all (meet on location). Please make sure you are aware if the tour you plan on booking does include: free pickup service, pickup service with extra cost or no pickup service at all - in order avoiding any confusion or misunderstanding.
Please note: Due to new regulations set by the city council, pick-up's & drop-off's, for busses and tour operators is now limited to special stops for Reykjavík city center and downtown area. Once you have finished your booking process with us, pickup schedule information will be available on your voucher. Please make sure to arrive on time by the pickup stop "number" shown on your voucher. View map for pickup stops here: https://busstop.is. If you are unsure where your pickup stop is located, seek guidance at your hotel/hostel/guesthouse reception or contact us: email@example.com for further assistance.
Are meals included?
Meals are excluded from most tours we offer. However there are usually stops (unless tour is 3 hour or less) along the way where you will be able to buy lunch, dinner and/or drinks. You can also prepare meals and drinks to bring with you if you choose to. If meals are included in tour it’s detailed clearly in tour information. Vegan choices are usually available.
How do I dress?
We encourage all of our clients to be well prepared for tours, this applies both for summer and winter activity. Weather in Iceland can shift quickly so it’s better to be well prepared. We recommend having good hiking shoes for all glacier-hiking-trekking tours and bringing a small backpack with extra; warm layers, rain gear, gloves, socks, hats and/or other necessities. All trekking tours include a more detailed list of how you should prepare.
What about age Limits and/or Special Requirements?
Some tours have certain age limits. If a tour has an age limit it will be shown in “tour information” tab by tour on website. Other tours might have special requirements. For instance you will need a valid driver's licence for all snowmobile and quad biking activity and Scuba dive certification card (Padi Open Water or equivalent) for all diving tours. For most biking and trekking tours you have to be in good physical condition to be able to participate.
Do I need insurance?
We recommend to all our clients to have a health insurance coverage when participating in activities in Iceland for their own safety. We also recommend for people to have comprehensive travel insurance for their own benefits.
About the Golden Circle
The Golden Circle is the most visited attraction in Iceland. This famous route covers about 300 kilometers (190 miles) and consists of stops by Þingvellir National Park (rich in history and geology), Gullfoss waterfall (Golden Waterfalls) and geothermal active valley of Haukadalur – including the active geyser Strokkur, erupting every 5-8 minutes.
About the Blue Lagoon
The Blue Lagoon is a famous geothermal spa in Iceland - surrounded by lava fields with breathtaking views all around. The geothermal water has a unique composition with three active ingredients: silica, algae & minerals. Bathing in the Blue Lagoon is proven to help people with skin diseases like psoriasis. The Blue Lagoon offers broad spectrum of service on their premises such as; hotel accommodation, restaurant, spa amenities, massages and clinic for skin treatments.
Landmannalaugar is a destination located in Fjallbak nature reserve in the highlands of Iceland. Landmannalaugar is famous for rhyolit colorful mountains and natural hot springs, where you can bathe. The area is also well known for it’s many hiking routes and considered to be one of the most beautiful places to visit in Iceland.
About Jökulsárlón (Glacier Lagoon)
Jökulsárlón (Glacier Lagoon) is popular destination situated in the head of Breiðarmerkurjökull glacier - surrounded by floating icebergs who are constantly breaking off from the glacier. Jökulsárlón is a renowned location amongst photographers from all over the world for it’s spectacular picturesque scenery. It has also been the setting of many famous films, such as; A View to a Kill, Tomb Raider, Day another Day and Batman Begins. Diamond Beach is an essential part of Glacier Lagoon - a nearby black sandy beach where ice blocks in all colors, shapes and sizes drift to shore.